We want your HOS experience to feel simple from checkout to delivery. Here you’ll find helpful information about order processing, shipping, returns, and what to do if there is an issue with your order.
Shipping timelines are estimates and may vary based on availability, destination, and carrier conditions.
Some orders may arrive in more than one package if items are fulfilled separately.
Unused eligible items may be returned within 30 days of delivery unless otherwise noted.
We’ve outlined the most common shipping and return questions below so families can shop with more confidence.
Orders are processed as quickly as possible after they are placed. Processing times can vary depending on product availability, order volume, and whether items are fulfilled from different sources.
Once your order is processed, tracking details will be provided when available.
Shipping timelines shown during checkout or in order messages are estimates only. Actual delivery timing may vary due to inventory availability, carrier delays, destination, weather, and seasonal demand.
Some orders may ship in separate packages. If your order contains items with different availability or fulfillment timing, those items may arrive separately.
You may receive tracking information for more than one shipment.
If your order arrives damaged, incomplete, or contains the wrong item, please contact us as soon as possible so we can review the issue.
To help us resolve the problem quickly, please include your order number, a short description of the issue, and photos if applicable.
Eligible unused items may be returned within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition.
Before returning an item, please contact HOS support so we can review the request and provide return instructions.
Some items may not be eligible for return, including special-order items, personalized items, opened consumables, clearance merchandise, and products marked as non-returnable.
Once an approved return is received and inspected, eligible refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once processing or shipment has begun, but we will do our best to help whenever possible.
Some products may have longer handling times, limited availability, or separate fulfillment requirements. Because of that, delivery dates are not guaranteed. We’ll always aim to keep the process as clear and smooth as possible.
If you have questions about shipping, returns, or a problem with your order, please contact us and we’ll be happy to assist.
